Confidentiality and data protection uses cookies to make your visit to our site as pleasant, safe and useful as possible.



A cookie is a small text file that is sent to your browser via the visited website. This can make your next visit to this site easier and make it more useful to you. Cookies play an important role. Without cookies, using the web could be much more frustrating. Cookies do not recognize you personally and cannot harm your computer or mobile. They are used by the websites to improve the visit.

For example, we use cookies that allow you to log in without having to insert your username each time you visit. Other cookies allow us to understand what interests you and what does not interest you on our site. Thus, we can offer you the functions that best meet your expectations during your next visits. We also use cookies to measure the impact of advertising on our site and to analyze your use of our site.

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The cookies used by Hispanoa

Strictly necessary cookies

These cookies help you during the visit of our site and allow you to use all its essential features. Without these cookies, our website would not function properly and you would not be able to use certain available elements, including secure access to your customer account pages.

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Hispanoa wants your visit to our website to be as pleasant as possible. Performance and analytics cookies help us understand how you use our site and therefore help us improve it.

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Privacy Policy About data protection

Data protection, declaration to the CNIL

The management of the personal data collected on our site has been the subject of a declaration to the National Commission Informatique et Libertés under number 1419628.

This Privacy Policy was last updated on May 25, 2018. We may change this Privacy Policy. Please consult it regularly to stay informed of any updates.

1 - The information collected on the reservation, orm, in terms of surnames, first names, addresses, telephones, dates of birth and email addresses, is recorded in a computerized file by HISPANOA, for the management of past, present and future reservations.

They are intended for the marketing, sales and accounting department (our database is not sold to any canvassing site).

We retain your personal data only for as long as is necessary for the purpose for which we collected it, including meeting any legal or accounting requirements and any legal obligation to reissue accounts.

In determining the appropriate retention period for personal data, we take into account the quantity, nature and sensitivity of personal data, the potential risk of harm in the event of unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and the possibility of achieving these purposes by other means, as well as applicable legal requirements.

This data is transmitted to local renters to organize your reception.

All these recipients of personal data guarantee the protection of your data. The transfer of data to third parties is prohibited

In accordance with the «Data Protection» law, you can exercise your right of access to your personal data and have them rectified by contacting: HISPANOA or at 04-77-50-39-48 or by mail at HISPANOA  - 18 allée Marie Politzer 64200 BIARRITZ.

Data security: Hispanoa collects and processes data with the utmost confidentiality and security, in compliance with applicable laws, including using a secure data transfer protocol symbolized in most browsers by the small green padlock near the URL of the web page but also by its data security policy (hosting, outsourcing, VPN, firewall, authorisations, etc.)


You have the following rights:

o Right of access and communication of data: You may access Personal Information about you. To help you in your process, you have the opportunity to apply directly from your personal space or by sending us a letter to our postal address mentioned above.

o Right of access and communication of data: You may access Personal Information about you. To help you in your process, you have the opportunity to apply directly from your personal space or by sending us a letter to our postal address mentioned above.

You can also define general and specific guidelines for the fate of personal data after your death. If necessary, the heirs of a deceased person may require to take into account the death of their loved one and/or to make the necessary updates.

To assist you in this process, in particular if you wish to exercise, on your own behalf or on behalf of one of your deceased relatives, your right of rectification by means of a written request to the postal address mentioned in point 1.

o Right of objection: This right can only be exercised in one of two situations: -Where the exercise of this right is based on legitimate grounds; or -Where the exercise of this right is intended to prevent the data collected from being used for commercial prospecting purposes. If you wish to exercise your right of objection through a written request addressed to the email and postal address above.

o Right of portability: Under this right, the legislation allows you to request the portability of your personal data under the conditions of the Regulation in force which provides in particular that the persons concerned by the processing of personal data have the right to receive the personal data concerning them that they have provided to a controller, in a structured, commonly used and machine-readable format, and have the right to transmit such data to another controller without the controller to whom the personal data has been communicated being an obstacle.

o The right to set guidelines for the fate of my personal data after my death. Under this right in the absence of directives or otherwise stated in those directives, the heirs of the data subject may after his death exercise the rights on the personal data of the deceased.

o The right to limit processing: Under this right you can suspend processing while a verification can take place (check the accuracy of the personal data, check whether the legitimate reasons given by the person prevail over those of the data controller in the case of a request for opposition etc.)

Response times: Hispanoa undertakes to respond to your request for access, rectification or opposition or any other additional request for information within a reasonable period that may not exceed 1 month from receipt of your request.

2 - The information collected in the context of payment by credit card on the PAYZEN website meets the rules relating to the protection of personal data. More info on

This information, which is transmitted to us in encrypted form, is not stored, transmitted, edited or printed in any format whatsoever. They are subject to a single transaction by seizure.

3 - Hispanoa has computer resources intended to: Collect the identities of the occupants of holiday rentals

The information recorded is reserved for the use of the service (or) concerned (s) and can only be communicated to the following recipients: Real estate agency in charge of housing

Some of these recipients are located outside the European Union, and in particular the following recipients: Spain

The transmission of this data to recipients located outside the European Union is intended to: Obligation of declaration of occupants to the Spanish authorities

The following guarantees have been taken to ensure a sufficient level of protection of personal data: The country offers an adequate level of protection

They are concervéees 3 years. In accordance with the «Data Protection Act» of 6 January 1978, as amended, you have the right to access and rectify the information concerning you.

You can access your personal information by contacting: Hispanoa -

4 – As part of our newletter program, the customer will be systematically offered at the bottom of each email an unsubscribe link to stop future newsletters.

5 - Complaint to the competent authority If you believe that Hispanoa is not complying with its obligations with respect to your Personal Information, you may submit a complaint or request to the competent authority. In France, the competent authority is the CNIL to which you can send an electronic request by clicking on the following link: